Need more time with a librarian than you can get over the phone or if you just walk in? Use this form to Book a Librarian! These sessions are tailored to meet the specific needs of the individual. A library staff member will give undivided attention to customers who want in-depth technical assistance on topics such as starting an email account, browsing the library’s catalog, downloading e-books and audiobooks, searching the Internet, using online resources, and other computer basics.
Other non-technical topics are also available for Book-a-Librarian sessions, including personalized help with a research project or help with job applications and interviews.
Please allow 1-2 business days for a response, especially when submitting questions over the weekend.
If you have questions or need immediate assistance, please call us:
How does the Book-a-Librarian service work? - FAQ
This service is available to individuals, organizations and businesses.
We cannot offer advice on medical, legal, or financial matters but we CAN assist you in finding reputable sources of information on these topics. Also, we cannot offer troubleshooting or maintenance help with personal computers or mobile devices. We can help you use them, but we can’t fix them.
For basic topics (e.g., email, mouse skills, Internet basics, managing files and folders), you can make a one-on-one appointment with a librarian, based on availability and location. We also provide computer classes and group learning. You can view classes on our online Events calendar. You can use the Learning Express Library database for self-paced learning. Check out these and other options on our Computer Training Resources page.
We do not but we highly recommend contacting Jennings Carnegie Library for assistance. You can reach them at 337-821-5517.
We look at your appointment request and determine the best person on our staff to meet with you based on expertise and availability.
Appointments usually last 30-60 minutes. If more time is needed you may schedule another appointment.
No problem — just call 337-824-1210 and leave a message if we don’t answer. We can reschedule your appointment later.
Yes, you can always stop by any of our libraries and ask for assistance. You can also use the Contact Us form for quick questions or call your local library.